Shipping Policy

Effective Date: 03/10/2026

At Sole Luna Wellness Studio, we strive to ensure that your purchases are delivered in a timely and secure manner. Please read our shipping policy carefully to understand how we handle the delivery of your products.

1. Shipping Methods and Timeframes

1.1 Shipping Method
We offer Standard Shipping for all orders.

1.2 Processing Time
All orders will be processed within 1-2 business days, excluding weekends and holidays. Orders placed after 3:00 PM may be processed on the next business day.

1.3 Shipping Time
Once your order is processed, delivery typically takes:

Standard Shipping: 5-7 business days

Please note that shipping times may vary depending on your location.

2. Shipping Charges

2.1 Shipping Fees
Shipping costs are calculated based on your shipping address. The shipping fee will be displayed at checkout before payment is completed.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. If you do not receive a tracking number or experience any issues with tracking, please contact us at Soleluna.ptown@gmail.com or call (508) 292 5965 for assistance.

4. Shipping Restrictions

4.1 Shipping Locations
Currently, we only ship to the United States, excluding Hawaii and Alaska.

At this time, we do not offer international shipping.

5. Order Issues

5.1 Missing or Lost Packages
If your package is lost in transit, please contact us immediately. We will work with the carrier to track down your order and resolve the issue. In some cases, the carrier may require a claim to be filed.

5.2 Damaged Items
If your order arrives damaged, please notify us within [7 days] of receiving the item. We will assist you with a replacement or refund as appropriate.

6. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for items lost due to incorrect or incomplete addresses provided by the customer. If you notice an error with your shipping address, please contact us as soon as possible so we can update it before shipment.

7. Changes to the Shipping Policy

We may update or modify this shipping policy from time to time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. Please check this page periodically for the latest information.

8. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please reach out to us:

Sole Luna Wellness Studio
Email: Soleluna.ptown@gmail.com
Phone: (508) 292 5965
Address: Sole Luna Wellness Studio, Historical district, 140 Commercial Street, Provincetown, MA, USA

Thank you for shopping with Sole Luna Wellness Studio! We are committed to providing you with the best service and delivery experience possible.